Frequently Asked Questions
What does 'Luma' mean?
It originates from the Latin lumen ("light") and is used as a name meaning "radiance".
LUMA shines a light on exceptional craftsmanship by sourcing rare or vintage objects.
How do I care for my LUMA wares?
For one-off, antique, or vintage items, care
requirements may depend on the condition and provenance of the piece. If you’d like tailored guidance, feel free to reach out at hello@lumawares.com.
Cleaning: Use a soft, lint-free cloth with a glass-specific cleaner or a diluted vinegar solution. Apply cleaner to the cloth rather than directly to the surface.
• Edges & Backing: Handle edges with care and keep moisture away from backing or foil layers to avoid peeling or corrosion.
• Avoid: Abrasive cloths or harsh chemical cleaners, and dragging objects across glass surfaces.
What does ‘Vintage condition’ mean?
Our vintage pieces are hand-selected for their character, quality, and history. Each item carries the marks of its past — signs of age and prior use are expected and contribute to its unique appeal. We provide detailed descriptions and clear photography for every piece, noting any visible imperfections. Colours and finishes may = appear differently on screen than in person. Minor wear such as small scratches, surface marks, fading, or rust is inherent to vintage goods and is not considered a fault.
How do I get in touch with LUMA Wares?
You’re welcome to email us at hello@lumawares.com
We’ll aim to get back to you as promptly as possible during business hours.
What is the return policy?
We're happy to issue a store credit for any item returned in its original condition. Simply reach out to us within 48 hours of receiving your order to initiate a return. Please note that return shipping costs are the buyer's responsibility.
In the rare case that an item arrives with a significant fault or doesn't match its description, we'll make it right — whether that's a refund, repair, exchange, or store credit. Just contact us within 48 hours of receiving your goods
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.